General terms

GENERAL TERMS AND CONDITIONS

I. SUBJECT

Art. 1. (1) These general terms and conditions regulate the relationship between "CLEARING AND BARTER HOUSE GROUP" Ltd., hereinafter referred to as the PROVIDER, and the clients, hereinafter referred to as USERS, of the e-commerce platform Clearing & Barter House (CBH).

II. PROVIDER DETAILS

Art. 2. (1) Information under the Consumer Protection Act:

1. Name of the Provider: "CLEARING AND BARTER HOUSE GROUP" Ltd.

2. Registered office and business address: Sofia, Lozenets District, Vitosha Quarter, 14 Emanuil Popdimitrov Street

3. Correspondence and complaint address: Sofia, Lozenets District, Vitosha Quarter, 14 Emanuil Popdimitrov Street

4. Company ID number: 207475083

(2) Supervisory Authorities:

1. Commission for Personal Data Protection
   Address: 2 Prof. Tsvetan Lazarov Blvd., Sofia
   Phone: +359 2 940 2046, Fax: +359 2 940 3640
   Email: kzld@government.bg, kzld@cpdp.bg
   Website: www.cpdp.bg

2. Consumer Protection Commission
   Address: 4A Slaveykov Square, fl. 3, 4, and 6, Sofia
   Phone: +359 2 980 2524, Fax: +359 2 988 4218
   Hotline: 0700 111 22
   Website: www.kzp.bg

III. PLATFORM CHARACTERISTICS

Art. 3. Clearing & Barter House is a digital barter platform for exchanging goods and services using the platform’s own digital currency, available at https://www................

Users can:

1. Register and create profiles

2. Browse goods, services, and their terms

3. Conclude barter and delivery agreements

4. Make payments via electronic means

5. Receive updates on new products/services

6. Send electronic statements through the platform

7. Receive legal notifications via the platform

8. Exercise rights of withdrawal under consumer law

Art. 4. The PROVIDER organizes deliveries and ensures compliance with users' rights in good faith and under applicable commercial practices.

Art. 5. (1) Users conclude contracts for goods/services on https://www............./
(2) Users may amend details before sending the contract statement.
(3) Users pay the PROVIDER the price listed in the platform.

Art. 6. (1) All declarations between USER and PROVIDER may be electronic under the Electronic Document and Electronic Signature Act and Art. 11 of the Electronic Commerce Act.
(2) Statements are considered authentic if made with the USER’s access credentials.

IV. REGISTRATION AND PLATFORM USE

Art. 7. (1) To use CBH, the USER must register and accept these terms.
(2) Credentials are created through the registration process.
(3) By clicking "Register", the USER declares acceptance.
(4) The PROVIDER confirms registration via email.
(5) The USER must provide accurate information and keep it updated.
(6) Contracts can be concluded even without registration.

V. TECHNICAL STEPS TO CONCLUDE A CONTRACT

Art. 8. Users use the interface to conclude barter and sale contracts.
Art. 9. Contract conclusion steps:

1. Optional registration and login

2. Select goods/services

3. Enter delivery/contact info

4. Choose payment method

5. Confirm the order

VI. CONTRACT CONTENT

Art. 10. (1) Each product/service results in a separate contract.
(2) Rights are exercised separately per item.
(3) PROVIDER may reject an order.
(4) USER may cancel a barter order within 1 hour.

Art. 11. USER must specify clearly the item and contract.
Art. 12. Payment is made upon order confirmation.

VII. SPECIAL CLAUSES FOR CONSUMERS

Art. 13. This section applies only to users who qualify as consumers.

Art. 14. (1) Product characteristics are defined in the platform.
(2) Prices include all taxes.
(3) Promotional items are marked; promotions last a minimum of one day and a maximum of one month.
(4) Shipping costs are displayed separately.
(5) Payment/delivery terms are described in the platform.
(6) Product ranking is based on parameters like popularity, search frequency, and newness.
(7) All consumer info is up to date at time of contract.
(8) Required information can be sent via platform interface or email.

Art. 15. (1) PROVIDER may accept advance payment.
(2) Orders above BGN 10,000 must be paid via bank transfer.

Art. 16. PROVIDER honors legal warranty obligations.

Art. 17. (1) Consumers can withdraw within 14 days for eligible goods.
(2) Exceptions apply for perishables, unsealed hygiene products, and inseparably mixed goods.
(3) PROVIDER refunds all payments within 14 days.
(4) Return costs are borne by USER unless they organize the return.
(5) USER must preserve the quality of returned goods.
(6) PROVIDER may withhold refunds until goods are returned.

VIII. CONTRACT FULFILLMENT

Art. 18. (1) Orders are executed as per Delivery Terms.
(2) If not agreed, delivery occurs within a reasonable time.
(3) If USER is absent, they must reschedule and cover any costs.
(4) If order is canceled before execution, refund is issued.

Art. 19. (1) USER must inspect goods upon delivery.
(2) If no objection is raised, the goods are accepted.

IX. PERSONAL DATA PROTECTION

Art. 20. (1) PROVIDER processes personal data in line with GDPR.
(2) Privacy Policy is published on the platform.
(3) Data is sent only to the registered email.
(4) PROVIDER may store data unless USER objects.
(5) Data used for direct marketing only with consent.
(6) USER agrees to receive related emails.

Art. 21. PROVIDER may verify the USER’s data at any time.

X. AMENDMENTS TO TERMS

Art. 22. (1) PROVIDER may amend these terms with notice.
(2) Amendments are binding if:

1. USER is notified and does not object within 14 days;

2. Published on the site and not objected within 14 days;

3. Explicitly accepted in the USER’s profile.
   (3) Notifications are sent to registered email and do not require signature.

Art. 23. Terms are published at https://www....................../terms

XI. TERMINATION

Art. 24. The contract terminates:

1. Upon liquidation or insolvency;

2. By mutual agreement;

3. Due to objective impossibility;

4. Upon account deletion (existing contracts remain valid).

Art. 25. PROVIDER may unilaterally terminate the contract for violations.

XII. LIABILITY

Art. 26. USER indemnifies PROVIDER for third-party claims arising from:

1. Breach of contract;

2. IP violations;

3. Unauthorized transfers;

4. Misrepresentation of consumer status.

Art. 27. PROVIDER is not liable for force majeure or technical issues.

Art. 28. PROVIDER is not liable for:

1. Damages caused to third parties;

2. User's lost profits or damages;

3. Platform downtime;

4. User-generated content violating laws or ethics.

Art. 29. PROVIDER is not liable for:

1. Data loss due to security breaches;

2. False impersonation resulting in data access/loss.

XIII. INTELLECTUAL PROPERTY

Art. 30. All platform materials are protected by copyright law.

Art. 31. Content may not be copied, used, or distributed without permission.

Art. 32. All IP rights, software, design, domain, and know-how belong to the PROVIDER.

Art. 33. These terms do not grant any IP or legal rights beyond usage under these terms.

XIV. FINAL PROVISIONS

Art. 34. (1) Both parties agree to protect each other's interests and trade secrets.
(2) No public disclosure of correspondence during/after contract.

Art. 35. Special contracts override these general terms in case of conflict.

Art. 36. Invalid clauses do not void the entire agreement.

Art. 37. (1) Bulgarian law applies.
(2) Disputes are handled first via CBH, and if unresolved, in Bulgarian courts.

These general terms and conditions come into force for all Users on October 24, 2023.